MEDIA & PRODUCTION KNOWLEDGE BASE

Everything you need before the count-in.

Fast answers for sound, lighting, media, and livestream volunteers — written by the team that runs the booth, for whoever's in the booth this week.

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Who to Call During a Live Service
When something breaks on air, seconds matter. Here's the escalation order and what to try first.
emergencyescalation
Sunday Morning Pre-Service Checklist
The walkthrough every booth volunteer runs before doors open, in order, with why each step matters.
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ProPresenter Freezes or Crashes Mid-Service
The fastest recovery path when slides stop advancing or the app quits, plus how to prep a backup.
ProPresentercrash
OBS Won't Connect to YouTube or Facebook
Stream key errors, "failed to connect", and silent black streams — the checklist to run first.
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